Does your payroll provider know your business inside and out?
Do you constantly need to break in new payroll reps?
When you have payroll issues, is your existing system equipped to handle them efficiency and effectively? As a leader in comprehensive payroll solutions, Valiant combines enterprise-grade technology and expertise with a level of customer service and security that is simply unmatched among outsource payroll providers.
- All Valiant clients leverage the services of their own personal payroll representative, who oversee the entire payroll process for their individual client accounts. They serve as the primary client contact and work both proactively and reactively to resolve conflicts and maintain successful and ongoing client relationships.
- Valiant's full-service help desk provides an immediate point of contact for all problems that might occur outside standard day-to-day performance issues. All clients are guaranteed 24/7 support when email inquiries or requests are received.
- Valiant clients enjoy 24/7 access to their data. Valiant's secure data center performs nightly exports to a remote data storage facility. In the unlikely event of a disaster, business operations are automatically shifted to Valiant's "hot site"--in most cases, without an interruption in service.
- Valiant clients have access to the identical version of the payroll software that is run by Valiant's service bureau specialists. Valiant's Application Service Provider (ASP) management model ensures that clients never need to download or upload data from their computer to Valiant's technology center. The moment employee checks are processed and finalized by Valiant's service bureau, the information becomes immediately accessible to the client for view reporting and report printing.
